Refund & Return Policy

At ClickoMedia.online, customer satisfaction is a top priority. We believe in clear communication and fair policies to ensure a smooth and secure purchasing experience. This Refund & Return Policy explains the conditions under which refunds may be granted for digital antivirus software purchases made through our platform.

1. Digital Product Policy

All products available on ClickoMedia.online are digital antivirus software licenses delivered electronically. Once an order is successfully processed and the license key or activation details are sent to the email address provided at checkout, the product is considered delivered and fulfilled.

Due to the digital nature of the products and software licensing restrictions, physical returns are not applicable. However, refunds may be issued under specific circumstances outlined below.

2. Refund Eligibility

A refund request may be considered under the following conditions:

  • Non-Delivery: If the antivirus license is not received within 24 hours of successful payment and the issue remains unresolved after contacting our support team.

  • Duplicate Payment: If you are accidentally charged more than once for the same order.

  • Incorrect Product Issued: If the product delivered does not match the product purchased.

To request a refund, please contact us at support@clickomedia.online with your order number and a clear description of the issue.

3. Non-Refundable Scenarios

Refunds will not be provided in the following situations:

  • Change of mind after the product has been delivered

  • Purchase of an incorrect product when the ordered product was delivered correctly

  • Incompatibility due to unmet system or device requirements

  • License keys that have been activated, redeemed, or used

We strongly encourage customers to review product descriptions, system requirements, and compatibility details carefully before completing a purchase.

4. Refund Processing

If your refund request is approved:

  • Our support team will review and respond within 1–2 business days

  • Approved refunds are processed to the original payment method

  • Refunds may take 5–10 business days to appear, depending on your bank or payment provider

  • A confirmation email will be sent once the refund is completed

5. Payment & Delivery Confirmation

All transactions on ClickoMedia.online are securely processed through trusted, PCI-compliant payment gateways. Upon payment confirmation, digital delivery is completed via email. Please ensure your contact details are accurate to avoid delays.

6. Contact Us

If you have questions regarding this Refund & Return Policy or need assistance with your order, please contact us:

Email: support@clickomedia.online